All requests related to updating files in already published record(s). This includes new file addition, file removal or file replacement. Before sending a request, please consider creating a new version
of your upload. Please first consult our FAQ
to get familiar with the file update conditions, to see if your case is eligible.
You request has to contain all
of the points below:
Not providing full information on any of the points above will significantly slow down your request resolution
- Provide a justification for the file change in the description.
- Mention any use of the record(s) DOI in publications or online, e.g.: list papers that cite your record and provide links to posts on blogs and social media. Otherwise, state that to the best of your knowledge the DOI has not been used anywhere.
- Specify the record(s) you want to update by the INFN Open Access Repository URL, e.g.: "https://www.openaccessrepository.it/record/8428".
Providing only the record's title, publication date or a screenshot with search result is not explicit enough.
- If you want to delete or update a file, specify it by its filename, and mention if you want the name to remain as is or changed (by default the filename of the new file will be used).
- Upload the new files below or provide a publicly-accessible URL(s) with the files in the description.
, since our support staff will have to reply back with a request for missing information.
All requests for a quota increase beyond the 50GB limit. Please include the following information with your request:
- The total size of your dataset, number of files and the largest file in the dataset. When referring to file sizes use SI units
- Information related to the organization, project or grant which was involved in the research, which produced the dataset.
- Information on the currently in-review or future papers that will cite this dataset (if applicable). If possible specify the journal or conference.
Requests related to record inactivation, either by the record owner or a third party. Please specify the record(s) in question by the URL(s), and reason for the inactivation.
All questions related to possible partnerships, outreach, invited talks and other official inquiries by media.If you are a journal, organization or conference organizer interested in using INFN Open Access Repository as archive for your papers, software or data, please provide details for your usecase.
Report a technical issue or a spam content on INFN Open Access Repository.Please provide details on how to reproduce the bug. Upload any screenshots or files which are relevant to the issue or to means of reproducing it. Include error messages and error codes you might be getting in the description.
For REST API errors, provide a minimal code which produces the issues. Use external services for scripts and long text, e.g.: GitHub Gist
. Do not disclose your password or REST API access tokens.
Questions which do not fit into any other category.